$12,000 bill forgiven, Rogers will come to tea

The Globe and Mail is reporting on the story of a woman who's cell phone was stolen and whose next bill was more than $12,000. Her provider, Rogers, refused to do anything about the calls and started adding interest charges and other late fees. Money quote:

Ms. Drummond and Mr. Gefen also learned that Rogers has fraud-detection software that automatically alerts them to dramatic changes in calling patterns, but often "lets the meter run" instead of protecting customers by shutting down phones that have been misappropriated, as Ms. Drummond's was.
Mr. Gefen, a technology journalist, uncovered those secrets by attending a fraud forum in Toronto last September, where he tape-recorded a conversation with Cindy Hopper, a Rogers security official who was apparently unaware that she was speaking with an aggrieved customer.
Long story short, charges removed from bill, CEO will go and have tea with couple.
These are the batards that bought my cell company. How annoying.

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